Frequently Asked Questions

Our branch operating hours are available here.

The BSB for gmcu is 803078.

The Swift Code for gmcu is CUSCAU2Sxxx

Our APCA Number is 048569

You can change your contact details by:

• logging into your Internet Banking
• clicking the My Preferences tab
• clicking Update Contact Details

Alternatively you can visit any gmcu branch during operating hours and our team would be happy to help you.

You will need to visit any gmcu branch during opening hours and speak to one of our team. Please remember to bring photo ID and any supporting documentation, such as marriage certificate or updated birth certificate.

If you choose to make an Osko payment and the recipients bank is an Osko participant, your payment will be received instantly. If you choose a standard transfer ("direct entry") and you load your payment before 4:30pm on a business day, we will send the payment to the receiving bank on the same day. If you load your payment after 4:30pm, or on a weekend or public holiday, the payment will not be forwarded until the next business day.

If you use a saved payee and you did not save them as an Osko payment, funds will be sent as a standard transfer.

To log into your Internet Banking, simply visit the www.gmcu.com.au and click on “Login” in the top right hand corner. 

Enter your unique login ID and password and click “Login”.

You will then be taken to the internet banking home page and your personal accounts details.

You can change a forgotten password by using the ‘Forgotten Password’ link on the login page. You will be verified with a One Time Passcode, sent to your mobile phone. If you have not registered your mobile phone number with us, you will need to contact us during opening hours.

Yes, you can activate your Visa debit card online via Internet Banking. Please note that there may be a short delay of up to 30 minutes from the time you completed the activation request to being able to use it.

There are two ways you can change your PIN:

1. Log in to gmcu Internet Banking, select My Preferences, PIN Change

2. Log in to the gmcu App, select Cards, select Change PIN

You can update your limits (to a maximum of $5,000) at any time via Internet Banking, with an SMS One Time Passcode. For limits higher than $5,000 you will need to contact us. 

SMS One Time Passcode (OTP) is an added security feature for your Internet Banking. Registering and using SMS OTP is free and is the best security feature for protecting your online banking.

To register:

• Login to your Internet Banking.
• Click on the services & help drop down tab, then click on Setup Security Options.
• Click on the blue Request button, ensure your mobile number is correct, read and accept the terms & conditions and click the blue request button.
• You will be prompted for your password, enter this and click OK.

Yes, we use an Australian-based service - Vigil Fraud Monitoring - to monitor for unusual account activity 24/7. This monitoring helps us to detect and stop fraud quickly. If you receive a message asking you to return a call to us on 1300 705 750, please do so. If you receive an SMS text asking to confirm a transaction, please respond to it. 

Payments made before 4:30pm (Eastern Standard Time) on a business day, will be processed on the same day. Payments made after this time will be processed on the next working day.

1. Select the account from which the payment is to be made.
2. Select an existing saved biller, or click to Pay New Biller.
3. Add in your Bpay reference and the amount you wish to pay.
4. Click on Recurring and select the frequency you wish.
5. Add in the start date and end date.

Some services may ask for your logon details. By sharing this information, you may be increasing the risk of unauthorised access to your account or money.

We recommend you never share your password or logon ID with anyone. If you have shared your password, you should change it immediately to keep your account safe