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The technology used to support our previous App will no longer be available from the end of April 2024. To continue banking with the GMCU Mobile App, you’ll need to update it to the new version.
If your device didn’t store your details, and you’re not automatically logged in, you’ll need to enter your customer number and password.
You can then set a PIN or pattern, Apple users can also use FaceID. Once you’re logged in, you can navigate by swiping left, using the menu on the bottom of the screen or the menu in the top left of the screen.
To reset your PIN or pattern, select ‘Forgot your PIN/Pattern’ then follow the prompts to enter your customer number and online banking password. If you’ve forgotten your password, you can reset it in iBank.
If you still need help, call 1300 004 863 or visit us in branch.
Download the GMCU Mobile App.
Use your customer number and online banking password to create a PIN, pattern, or facial recognition.
Quick Balance allows you to easily view the balance of your selected account by double-tapping the $ View Accounts icon on the home screen of the gmcu App, even when you are not logged in to the App.
For Android users, when you are logged in the gmcu App, you can set up your preferred account by clicking the three dots in the top right-hand corner of the screen and selecting the Set Quick Balance Account option.
For iOS (Apple) users, when you are logged in the gmcu App, you can set up your preferred account by clicking three lines in the left-hand corner of the screen and selecting the Settings > Set Quick Balance Account option.
You can also disable Quick Balance functionality from these menus.
For Android users, when you are logged in the gmcu App, you can change the order in which your accounts are displayed and add a customised photo for your accounts by clicking the three dots in the right-hand corner of the screen and selecting Customise Accounts.
For iOS (Apple) users, when you are logged in the gmcu App, you can change the order in which your accounts are displayed and add a customised photo for your accounts by clicking the three lines in the left-hand corner of the screen and selecting the Settings > Customise Accounts.
For more information on personalising your gmcu app, please call (03) 5821 9033 from 9am - 5pm Monday to Friday, or visit your local branch.
The gmcu App includes security features such as an automatic time-out to help you to protect your accounts. We also recommend that you always use a secure password on PIN code to lock your phone.
If you have a new phone, Android users can de-register the old phone from the gmcu App by clicking the three dots in the right-hand corner of the screen and selecting Manage Devices.
If you have a new phone, iOS (Apple) users can de-register their old phone from the gmcu App by clicking the three lines in the left-hand corner of the screen and selecting the Settings > Manage Devices.
If you don’t have a new phone, contact gmcu immediately and we will assist to de-register your device.
If you notice any unusual transactions on your account, please contact gmcu straight away. Delay in letting us know can increase your liability for unauthorised payments under the ePayments Code.
The gmcu App enables you to lock and unlock your card all from within the App. You can also report a card lost or stolen, and order a replacement card (as long as your address hasn’t changed).
To access the card management options, click the Cards button on the Home page of the iOs (Apple) or Android gmcu App.
You can view gmcu’s contact details and opening hours by double-clicking the gmcu logo on the Home screen.
The new App doesn’t support the upload of pictures. You can add nicknames to your accounts by following the below steps:
Yes. To re-order your accounts:
While the App doesn’t have a dark mode, you can adjust the brightness on your device. You can do this in your device settings.
Apple:
Android:
Go to Settings > General > Software Update.
Tap Automatic Updates, then turn on Download iOS Updates.
Turn on Install iOS Updates.
Your device will be automatically updated to the latest version of iOS or iPadOS. Some updates might need to be installed manually.
Open the App Store.
Tap your profile icon at the top of the screen.
Scroll to see pending updates and release notes. Tap Update next to the GMCU Mobile App to update only that App or tap ‘Update All’.
Tap Settings and then Network Preferences and then Auto-update Apps
Select an option:
Tap Manage apps & device.
Apps with an update available are labelled “Update available.”
Tap Update.
