Keeping your accounts safe

We have a range of products, services and security features to help keep you secure 24/7.

At GMCU we partner with VIGIL your accounts safe.

VIGIL is a 24/7 call centre with artificial intelligence that monitors transactions to detect fraud. VIGIL has now introduced a 2-way SMS feature, a new way to protect yourself by verifying transactions with you directly in real-time.

If a transaction on your account is flagged as suspicious, you will be sent an SMS message asking you to confirm or deny the transaction is legitimate. You can then simply respond to the text with a “yes” or “no”. This helps the system learn to identify potential fraud and can ensure restrictions are put in place in response to suspicious activity. Once you respond, you will receive further instructions on what to do next.

In 2023, this system was upgraded and has a range of benefits, including:

• In addition to existing VIGIL, more security systems to increase your protection
• Intelligent and adaptable rules to accommodate trends or new threats
• Automated processes, removing the risk of human error or relying on a fraud officer being available
• A better user experience with improved response speed and minimised impact on cardholders. This is an important reason to keep your contact details up to date. If your address or phone number has changed, you can update them using the GMCU App, Internet Banking, or by contacting your local branch.

This is an important reason to keep your contact details up to date. If your address or phone number has changed, you can update them via Internet Banking or by contacting your local branch.

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