Careers

Member Care Specialist, Permanent Full-time

About the Role

As a Member Care Specialist within our Member Care Centre, you’ll be the friendly voice our members hear when they contact us. You will assist members manage their day-to-day banking across a range of products and empathetically provide extra care to members facing challenges meeting financial commitments. 

Flexibility in work hours may be required, and the hours of operation may be extended as needed to support the delivery of member services.

You will work across a diverse breadth of enquiries, including:​​

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication guidelines and identification requirements.
• Identify members’ needs, clarify information, explore every issue and provide solutions and/or alternatives ensuring a positive member experience.
• Provide exceptional services and support to members by being informative, courteous and professional at all times. 

About You

• Live and breathe our values: Stronger Together, Ambition & Growth, Enabling Members & Communities, and Genuine & Authentic.
• You hold Tier 2 certification or the ability to successfully complete within three months of commencement.
• You have demonstrated excellent leadership skills with the ability to drive individual and team development including employee engagement, mentoring, coaching, capability uplift and continuous improvement.
• You have a proven and proactive track record of business development and portfolio growth with established quality referral sources and networks.
• You’re able to work independently to manage own portfolio, achieve defined objectives and prioritise workload as required.
• Outstanding interpersonal and communication skills (written and verbal) including the ability to manage relationships effectively and consultatively with a diverse range of internal & external stakeholders
• Ability to exercise sound judgement, discretion and confidentiality
• Ability to promote and follow compliance, risk and regulatory policies and guidelines
• Can meet GMCU’s pre-employment screening requirements
• Previous Call Centre or other relevant experience (desirable)

How to Apply: Email a cover letter addressing the Key Selection Criteria (as outlined in the “About You”) and a current resume to recruitment@gmcu.com.au

Applications Close Thursday, 25 September 2025